Frequently Asked Questions
Technology Solutions Dallas Fort Worth
Get answers to common questions about our mobile technology solutions in the Dallas-Fort Worth area. Can't find your answer? Call us at (469) 430-8607.
Service & Repair Questions
How long does virus removal take?
Most virus removals take 30-60 minutes. Password resets typically take 15-30 minutes, computer optimization takes 30-45 minutes, and full system cleanups take 45-60 minutes. We complete services on-site while you wait, whether at your home, office, or preferred location in DFW.
Do you come to my location?
Yes! We're a 100% mobile service covering all of Dallas-Fort Worth. We come to your home, office, coffee shop, or any safe public location. Our service area includes Dallas, Fort Worth, Plano, Frisco, Irving, Arlington, and surrounding cities within a 30-mile radius.
What areas do you serve?
We serve the entire Dallas-Fort Worth metroplex including: Dallas County (Dallas, Richardson, Garland), Tarrant County (Fort Worth, Arlington, Grand Prairie), Collin County (Plano, Frisco, McKinney, Allen), and Denton County (Denton, Lewisville, Flower Mound). Typical arrival time is 30 minutes.
Do you fix all computer problems?
Yes, we fix all software-related computer issues including viruses, malware, slow performance, password problems, software installation, and network issues. We specialize in Windows and Mac computers. We serve emergency computer service cases throughout Dallas-Fort Worth.
Do you provide estimates?
Yes, we provide professional diagnostics and transparent estimates for all computer issues. If your computer won't start or has unknown problems, we'll diagnose it and provide a clear service quote. You only pay if you approve the service. Call us for an instant quote over the phone.
Warranty & Quality Questions
What guarantee do you offer?
All services come with our satisfaction guarantee. If you experience any issues with the service we provided, we'll return to fix it at no additional charge. We guarantee complete virus removal and full password recovery on all supported systems.
Do you use quality software tools?
We use professional, licensed software tools from industry leaders like Microsoft, Norton, and Malwarebytes. Our tools are always up-to-date with the latest virus definitions and security patches. We never use pirated or questionable software on your computer.
Will I lose my data during service?
No, virus removal and most common services don't affect your data. Your files, photos, documents, and settings remain intact. For severe infections or system issues, we always attempt data preservation first. We recommend backing up your computer before any service as a precaution.
Are your technicians certified?
Yes, our technicians are experienced professionals with extensive training in computer software services. They stay updated on the latest virus removal techniques and security tools and use professional-grade software to ensure quality service.
Computer-Specific Questions
Can you reset Windows passwords?
Yes, our technicians are experts at Windows password reset. We can reset local accounts, Microsoft accounts, and administrator passwords without data loss. We use professional tools to regain access while preserving all your files and programs.
Do you service Mac computers?
Yes, we specialize in Mac computer services including macOS password reset, virus removal, and optimization. Our technicians are experienced with all Mac models including MacBook Pro, MacBook Air, iMac, and Mac Mini. Most services take about 30-45 minutes.
Which Windows versions do you support?
We support all Windows versions including Windows 11, Windows 10, Windows 8.1, and Windows 7. We can remove viruses, reset passwords, optimize performance, and install software on all these versions. We also support Windows Server editions for business clients.
Do you fix laptop computers?
Yes, we service all laptop brands including Dell, HP, Lenovo, ASUS, and Acer. Common services include virus removal, password reset, and performance optimization. We provide on-site service for both personal and business laptops.
Booking & Scheduling Questions
Are you open on weekends?
Yes, we're open 7 days a week including weekends. Our hours are Monday through Sunday, 8:00 AM to 6:00 PM. Weekend appointments fill quickly, so we recommend calling early to schedule your preferred time.
Do you offer emergency computer service?
Yes, we offer emergency same-day computer service throughout Dallas-Fort Worth. For urgent issues, we typically arrive within 30 minutes to 1 hour. Emergency service is available for virus removal, password reset, and critical issues. Call (469) 430-8607 for immediate assistance.
How do I schedule computer service?
Simply call us at (469) 430-8607 to schedule. We'll ask about your computer type, the issue, and your preferred location and time. We'll provide a quote over the phone and can often come the same day. You can also visit our contact page for more information.
What should I do before the technician arrives?
Back up your important files if possible, note any error messages you're seeing, and choose a comfortable location for the service. Make sure your computer is plugged in or charged. Have your login credentials ready if you remember them - if not, we can help reset them.
Repair Process Questions
What happens during a mobile repair?
Our technician arrives at your location with all necessary tools and parts. They'll diagnose your device, confirm the issue and quote, complete the repair while you wait, test all functions, and clean your device. The entire process typically takes 30 minutes for most repairs.
Is mobile repair as good as shop repair?
Yes! We bring professional-grade tools and parts to your location. Our mobile setup is complete with everything needed for quality repairs. The only difference is convenience - you don't have to drive anywhere or wait in a shop.
What if the repair takes longer than expected?
If we discover additional issues during repair, we'll explain the situation and provide options. You're never obligated to proceed with additional repairs. Most repairs are completed within the estimated time frame.
What payment methods do you accept?
We accept cash, all major credit cards, debit cards, and mobile payment apps. Payment is due when the repair is completed. We provide receipts for your records and warranty documentation.
Still Have Questions?
We're here to help! Call us for immediate answers or to schedule your repair.
Call Now: (469) 430-8607Mobile Repair Service • 7 Days a Week • 8AM-6PM
Learn more about our services or about our company.