SMU STUDENT EMERGENCY SERVICE

Locked Out of Your Laptop?
Computer Crisis Before Finals?

We Come to Your Dorm or Meet on Campus - No Waiting in Repair Shop Lines!

Password Locked
Running Slow
Virus/Malware
WiFi Issues
Lost Files
GET HELP NOW

Average response to SMU: 15-25 minutes

Common SMU Computer Emergencies We Fix

MOST URGENT

Locked Out / Password Reset

  • Windows password reset
  • Mac/MacBook password recovery
  • Admin access restoration
  • BitLocker recovery

Fixed in: 15-30 minutes

"Forgot password night before exam!"

Virus & Malware Removal

  • Pop-ups and redirects
  • Suspicious programs
  • Ransomware removal
  • Browser hijack fixes

Fixed in: 30-45 minutes

"Clicked wrong link, now computer is acting weird"

Slow Computer Fix

  • Remove bloatware
  • Clear storage space
  • Optimize startup
  • Update drivers

Fixed in: 30-45 minutes

"Takes 10 minutes to boot, crashes during Zoom"

WiFi & Network Issues

  • Can't connect to SMU WiFi
  • VPN setup for campus
  • Printer connection
  • Network adapter fixes

Fixed in: 15-30 minutes

"WiFi works everywhere except my dorm"

Data Recovery & Backup

  • Deleted files recovery
  • Corrupted documents
  • Cloud backup setup
  • Transfer to new laptop

Fixed in: 30-60 minutes

"Accidentally deleted my semester project!"

Software & Setup

  • MATLAB installation
  • Programming environment setup
  • Microsoft Office issues
  • Dual boot configuration

Fixed in: 20-40 minutes

"Need Python/Java IDE for CS class tomorrow"

We Know SMU Campus

Where We Meet You

  • Residence Halls: Armstrong, Ware, Boaz, McElvaney, Morrison-McGinnis
  • Apartments: Perkins, Cockrell-McIntosh
  • Campus: Student Union, Library, ECSW, ECSS
  • Off-Campus: All University Park/Plano student housing

Peak Emergency Times

  • Finals Week: Priority same-day service
  • Sunday Nights: Assignment deadline panic
  • Morning Classes: 7am emergency calls welcome
  • Project Due Dates: We understand the urgency

SMU Student Benefits

  • Show Comet Card for student verification
  • Parent payment options available
  • Receipt for emergency fund reimbursement
  • Discreet dorm room service

Don't Let Tech Issues Ruin Your Grades

Most problems fixed in under 45 minutes - We come to you!

Get Help Now